Thank you for shopping on Jalewa, an online marketplace for digital products. We aim to ensure a positive experience for both buyers and sellers. This Refund Policy explains the terms under which refunds are granted for purchases made on Jalewa. By making a purchase on our platform, you agree to this Refund Policy.

1. Eligibility for Refunds

1.1 Digital Products
As digital products are delivered instantly upon purchase, refunds are generally not available unless one of the following conditions is met:

• Product Not as Described: If the product you purchased does not match the description provided by the seller.
• Defective Product: If the product is not functioning as advertised due to faults or errors on the seller’s part.
• Non-Delivery: If the digital product was not delivered to your account or email as specified.

1.2 Conditions for Refund Approval

• Refunds are only eligible within 7 days from the date of purchase.
• The product must not have been modified, copied, or used extensively beyond what is reasonable to test its functionality.
• Refund requests due to changes of mind, personal dissatisfaction, or user error are generally not eligible.

2. Refund Request Process

To request a refund, please follow these steps:

1. Contact the Seller: Reach out to the seller directly using the contact options provided in the order confirmation or product page to resolve the issue.
2. Submit a Refund Request: If you cannot resolve the issue with the seller, contact Jalewa support. Provide the following information:
   • Order number
   • Description of the issue
   • Screenshots or other evidence if applicable
3. Allow for Review: Jalewa will review your refund request and may contact you or the seller for further clarification. Refund requests may take up to 5-10 business days to process.

3. Refund Decisions

All refund decisions are at the discretion of Jalewa. We strive to resolve refund requests fairly, considering the needs of both buyers and sellers. If the refund request is approved, the amount will be credited back to your original payment method or as store credit.

4. Exceptions

Certain products may have specific refund terms set by the seller, which will be outlined on the product page. Refunds for such products will be processed in accordance with those terms.

5. Chargebacks

Initiating a chargeback without following the steps in this Refund Policy may lead to the suspension or termination of your Jalewa account. We encourage users to contact us directly with any issues to ensure a fair resolution.

6. Contact Us

If you have questions or need further assistance with the refund process, please reach us via contact us page.

By making a purchase on Jalewa, you acknowledge that you have read, understood, and agree to this Refund Policy. Thank you for using Jalewa!